Refund & Returns Policy

At Velmora, customer satisfaction is our priority.

Return Eligibility

Returns are accepted within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused
• Be in their original condition
• Include original packaging
• Not show signs of wear or damage

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Final sale items
• Products marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• A brief description of the issue

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days, depending on your financial institution.

Shipping costs are generally non-refundable unless the return is due to our error.

Contact

For return requests, contact:

Email: contact@vemoralife.shop